Frequently Asked Questions

All merch ships from Gran Canaria, Canary Islands (Spain). Digital products are delivered instantly via download links on the confirmation page.

EU orders typically arrive in 3–7 business days. International orders (UK, USA, etc.) take 7–15 business days depending on your postal service.

Shipping is calculated at checkout based on destination and product weight. For exact rates, add items to your cart and proceed to checkout (no payment required until the last step).

Yes — physical items can be returned within 14 days of delivery in original condition. Digital downloads, signed posters and personalized video greetings are not refundable once delivered.

T-shirts and singlets come in XS to XXL (varies by item). Each product page lists exact sizes. If you need a custom size, contact us at marlowband@gmail.com before ordering.

Yes. The Kelly Marlow catalog is on Spotify, Amazon Music, YouTube and other major platforms. Buying the digital download directly here supports the artist much more than streaming.

After paying, you are redirected to a confirmation page. The 17 songs appear as individual download buttons + one button to download the full album as a single ZIP. The links stay active using your order reference, so you can come back and re-download anytime.

Use the booking form on the homepage or go to /booking/. Reply within 24h. Available across Spain and Europe.

Yes. Each MiniMarlow doll (Max 33 cm or Mini 18 cm) is individually crocheted by hand by a local artisan in the south of Gran Canaria. Very limited edition — allow 7–10 days for production before shipping.

All payments are processed by Stripe over an encrypted SSL connection. We never see or store your card details. Stripe is one of the most trusted payment processors worldwide (PCI DSS Level 1 certified).

Yes — add the name in the booking form notes or reply to your order confirmation email with the name of the recipient.